About Us
About PawLux
PawLux is a British online pet store, operating under the legal entity WilmsCollective, founded by Bodhi Wilms. We focus on premium quality accessories, toys and essentials for dogs and cats, with an eye for quality, comfort and style.
Our collections are carefully curated and consist of products that are easy to use and suitable for everyday life with your pet. When selecting our items, we pay close attention to quality, safety and finish, so our customers can count on a great experience for both themselves and their pets.
PawLux is an online store without a physical showroom. Orders are processed upon receipt and shipped in collaboration with our logistics partners and delivered directly to the customer. We strive to handle every order carefully and reliably.
Transparency and service are central to everything we do. On our website you will find clear information about delivery times, shipping, returns and our terms and conditions. For questions about products or orders, customers can contact our customer service by email or phone. We do our best to answer every question as quickly and clearly as possible.
PawLux is a young and growing webshop, building step by step towards a reliable online reputation and customer satisfaction. Customer reviews will become visible as soon as customers have shared their experiences.
All payments are processed via secure payment methods and our website is fully SSL secured.
Company Information
Webshop: PawLux
Legal entity: WilmsCollective
KVK: 99437465
VAT: NL005385642B98
Address: Visserstraat 28, 6067 CE Linne, Netherlands
Email: support@pawlux.co.uk
Phone: +31 85 400 6648
Customer Service Hours
Monday - Friday: 08:00 - 18:00
Saturday - Sunday: 10:00 - 16:00
We aim to respond to your email within 24 hours.
