Shipping policy
This shipping policy describes the terms and conditions regarding the processing, shipping and delivery of your order at PawLux.
Shipping Costs
At PawLux you enjoy free shipping on all orders within the United Kingdom. No extra shipping costs will be charged — you only pay for the product.
Delivery Areas
We currently deliver exclusively to customers in the following country:
- United Kingdom
Processing, Order Deadline & Delivery Time
Orders placed Monday to Friday before 17:00 (GMT+01:00) will be processed within 1-3 business days and prepared for shipment.
Delivery time: Our delivery time is 6-10 business days.
Please note that this is an estimate and may vary depending on location and any customs delays. The total delivery time, including processing time, is 7-13 business days.
Please note: In exceptional cases, such as during public holidays, periods of high demand or delays with the delivery service, delivery times may vary.
Track & Trace
Once your order has been shipped, you will receive a Track & Trace code by email. You can use this to track your package all the way to the delivery address.
Problems with your delivery?
Has the expected delivery time passed and have you not yet received your order? Please wait an additional 3 business days.
If you still have not received anything after that, please contact us via: support@pawlux.co.uk
We will help you as quickly as possible.
Contact Information
Email: support@pawlux.co.uk
Phone: +31 85 400 6648
Customer Service Hours:
Monday - Friday: 08:00 - 18:00
Saturday - Sunday: 10:00 - 16:00
We aim to respond to emails within 24 hours.
Company Information
Webshop: PawLux
Legal entity: WilmsCollective
KVK: 99437465
VAT: NL005385642B98
Address: Visserstraat 28, 6067 CE Linne, Netherlands
Email: support@pawlux.co.uk
Phone: +31 85 400 6648
